FAQ
Laptop Insurance Frequently Asked Questions (FAQ)
You should find everything you need to know about this My Laptop Insurance policy here on this site. When we get asked a question a few times, we add it here to help others who might have the same question in their mind…
Can I insure my children?
Yes. Family members are covered with the normal cover. NOTE ‘family’ is defined as mother, father, brother, sister, son, daughter (including ‘step’ and ‘half’ variations) – nothing other than this eg not cousin.
How much is it?
It depends on the value of your laptop computer. Click the “Quote & Buy” button to learn more and get your quote.
My laptop is worth more than £2500 – can you insure me?
Unfortunately no – we do not cover laptops over £2500.
So what is covered?
Get insured with us today and you are instantly protected for…
- Theft
- Water damage
- Accidental Damage
- International Cover
Do I qualify for this low-cost laptop Insurance?
Did you get your laptop
- 1. In the UK (and you are a UK resident)?
- 2. With a valid proof of purchase (receipt or invoice)?
- 3. In the last 6 months (as shown on your proof of purchase)?
- 4. New when you bought it (not second hand)?
If you answered yes to all these questions, you could qualify … read on …
What is “Proof of Purchase”?
Your proof of purchase is either a receipt or invoice. The date is vital – it must show as being within the last 6 months at the time you order your laptop insurance here. You will need to send in a copy of your proof of purchase by post, after you have ordered.
NOTE: The date of your laptop is taken from your proof of purchase (receipt or invoice). We can only insure your laptop if your receipt or invoice shows the date within the last 6 months.
Will I be able to continue my laptop insurance after the first 12 months?
Yes! After the first 12 months you can then choose to continue your laptop insurance – by paying either monthly or yearly.
When am I covered?
You are covered as soon as your order is completed online, subject to successful payment.
I got my laptop free – can I still get this laptop insurance?
Yes. So long as it was new when you got it and you have the proof of purchase (receipt or invoice) for your laptop then we can cover you. The receipt can say £0 or “Free” but you do need to have that receipt or invoice. If it is an item that came free with another contract item (eg a contract mobile phone) then you will have documentation showing the connection between the item and the contract item.
Are laptop accessories covered?
We do not cover laptop accessories – just the laptop itself.
How do I claim if I need to?
Instantly after order we provide you with all the claims details you need by email. Claims are fully handled within 48 hours.
In the event of a claim you simply call us and we talk you through the claims process. If your laptop is damaged or stolen you simply fill in a form and we process your claim. If your laptop is damaged, we ask you to send this in to us. You simply courier or post your damaged laptop to us as soon as you initiate your claim, following our instructions on how to do this. If your laptop is stolen first you need to report it to the Police within 24 hours. The Police will give you a Crime Reference Number. We need this Crime Reference Number as part of the claim.
If your laptop is stolen or if it is damaged beyond economic repair (ie if it would cost more than it is worth to repair) then we send the replacement laptop to you – so you dont have to worry about getting a cheque or having to go and buy another laptop.
Again, everything you need to know about the claims procedure is sent to you immediately after you order. It is quick and easy to claim.
When will I receive the documentation?
Your documentation will arrive by email usually within 10 days after ordering (don’t worry – you are covered at soon as your order goes through, subject to successful payment).
Am I insured in a commercial vehicle?
Because commercial vehicles (such as builders vans etc) can have a large number of items stored in them and potentially stolen, we cannot insure the item in any commercial vehicle. ‘Commercial vehicle’ means a work vehicle ie it doesn not necessrily have to be a van – it could be a car or taxi. If it is being used for work purposes then it is a ‘commercial vehicle’ and as such cannot be covered. If it is being used for personal purposes then it is not a ‘commercial vehicle’ at that time.
Where can I live?
If you are a UK resident (including the Isle of Man and the Channel Islands) then we can cover you, plus you are covered when you travel abroad for up to 90 days within any 12 month period. This covers any repairs being carried out in the UK by repairers approved by us (or replacement if repair is not possible).
How do I get my replacement?
We replace with a like-for-like product – ie the same – or as near as possible at the time of replacement, if by the time of the claim your model is no longer available. If your laptop make and model is not available you will get the nearest-specification laptop.
Is there a 12 month contract with this insurance?
Yes, this laptop insurance is a 12 month contract which you can pay yearly with a once-only credt/debit card payment today, or pay monthly by bank Direct Debit each month – so it is up to you how you pay. Either way you can later re-insure yourself after the 1st year. From the moment you order your laptop insurance here you are covered – it is INSTANT and immediate. Both options are available here >> Click here
Can you insure business laptops?
Yes, we can insure individual consumers and/or business customers.
Order now?
You can order your laptop insurance protection online here now
Still got questions?
Please note – we put everything you need to know on this site. Please browse the site for details – it is all here. If after reading this site you cannot locate your answer please contact us – but remember – it will be quicker to find it on this site here. Thanks
